Terms & Conditions

1. About these terms

These terms apply to the use of https://kreativelab.in and to services provided by [LEGAL ENTITY NAME, e.g. Kreative Lab Private Limited / proprietorship of NAME] ("Kreative Lab"). Each client engagement is also covered by a written proposal or agreement. If that document conflicts with these terms, the signed document wins.

2. Services and scope

The services, deliverables, timelines and fees for each client are set out in the written proposal or growth plan agreed before work starts. Work outside that scope is quoted separately.

Prices on this website are “starting from” prices and are indicative. The final price is the one in your written quote.

3. Payments and GST

All prices are in Indian Rupees and exclusive of GST, which is charged at the applicable rate (currently 18%). GSTIN: [GSTIN].

Monthly plans are invoiced in advance at the start of each billing month. One-time projects are invoiced as set out in the quote, typically [X]% in advance and the balance on delivery. Invoices are payable within [7] days.

Late payment may pause work until the account is up to date.

4. Minimum term and notice

Monthly plans have a minimum term of three months. After that, they continue month to month and either side may end them with one month's written notice.

5. Ad spend

Advertising budgets are paid directly by the client to the platform (for example Meta or Google) from the client's own ad account. Our fee covers management only. We are not responsible for platform charges, policy decisions or account restrictions made by those platforms.

6. Approvals

Content is shared for approval before publishing. Content approved by the client, in the dashboard, on WhatsApp or by email, is treated as accepted.

7. Ownership of work

Once invoices for the relevant work are paid in full, final deliverables created for the client (designs, videos, copy, website files) belong to the client. Ad accounts, pages, domains and websites stay in the client's name.

We keep ownership of our internal tools, templates and methods. We may show work in our portfolio only with the client's permission.

8. Client responsibilities

The client agrees to provide accurate information, timely access to accounts and assets, and feedback within agreed timelines, and confirms it has the rights to any material it gives us (logos, photos, customer testimonials).

9. AI-generated content

We use AI-generated content only with the client's approval, and label it clearly as AI-generated wherever it is published.

10. No guaranteed results

Marketing results depend on many factors outside our control, including the market, the product, pricing, competition and platform algorithms. We commit to the agreed work, process and reporting, not to specific rankings, followers, leads or sales figures.

11. Confidentiality

Both sides will keep confidential information shared during the engagement private and use it only for the engagement.

12. Limitation of liability

To the extent permitted by law, our total liability for any claim is limited to the fees paid by the client for the [three] months before the claim. We are not liable for indirect or consequential losses, such as lost profits.

13. Termination

Either side may end an engagement for a serious breach that is not fixed within [15] days of written notice. Fees for work done up to the termination date remain payable.

14. Governing law

These terms are governed by the laws of India. Courts in Chandigarh have exclusive jurisdiction.

15. Contact

Questions about these terms: [EMAIL].