Privacy Policy

1. Who we are

This website (https://kreativelab.in) is run by [LEGAL ENTITY NAME, e.g. Kreative Lab Private Limited / proprietorship of NAME] ("Kreative Lab", "we", "us"), based in Chandigarh, India. This policy explains what personal data we collect, why, and the choices you have. It is written with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules under it) in mind.

2. What we collect

We collect only what you give us or what is needed to run the website:

• Contact and enquiry forms: your name, phone/WhatsApp number, email and message.
• Get Started form: business details, goals, services of interest, current marketing, budget range, timeline and contact details.
• Careers form: name, email, phone, the role you are applying for, links to your work and your message.
• Newsletter: your email address.
• Technical data: basic logs (such as IP address and browser type) kept by our hosting provider for security.
• Analytics and advertising cookies, only if you accept them (see Cookies below).

3. How we use it

We use your data to:

• Reply to your enquiry and arrange calls, including on WhatsApp.
• Prepare proposals and deliver services you sign up for.
• Assess job applications.
• Send the newsletter you subscribed to (you can unsubscribe any time).
• Understand how the website is used and improve it, if you accept analytics cookies.
• Meet legal, tax and accounting obligations.

4. Consent and your choices

We process the data you submit on the basis of your consent, given when you send a form, and for the legitimate purpose of responding to you. You can withdraw consent at any time by writing to us; this does not affect processing already done.

5. Cookies and analytics

Strictly necessary storage (for example, remembering your theme or cookie choice) is always on. Analytics and advertising tools, such as Google Analytics 4, Google Tag Manager and Meta Pixel, load only if you click “Accept” on the cookie banner. You can change your choice at any time using “Cookie settings” in the footer.

6. Who we share it with

We do not sell your data. We share it only with service providers who help us run the website and our business, under appropriate safeguards:

• Hosting: Vercel Inc. (website hosting).
• Email delivery: Resend (sends form submissions to our inbox).
• Google Workspace / Google Sheets (storing enquiries), if enabled.
• Analytics and advertising providers (Google, Meta), only with your consent.
• Authorities, where required by law.

7. Where data is stored

Some providers store data outside India. Where this happens, we rely on the transfer being permitted under Indian law and on the provider's security commitments.

8. How long we keep it

Enquiries and proposals: up to [24] months after our last contact. Client records: as long as required for contracts, tax and accounting (generally 8 years). Job applications: up to [12] months. Newsletter: until you unsubscribe.

9. Your rights

Under applicable law you may ask us to:

• Give you a summary of the personal data we hold about you.
• Correct, complete or update it.
• Erase it, where we no longer need it for a legal purpose.
• Nominate another person to exercise your rights in case of death or incapacity.
• Address a grievance about how we handle your data.

10. Security

We use reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and limited access. No method of transmission over the internet is completely secure.

11. Children

This website is meant for businesses and adults. We do not knowingly collect data from children under 18.

12. Grievance officer and contact

Grievance Officer: [NAME], [LEGAL ENTITY NAME, e.g. Kreative Lab Private Limited / proprietorship of NAME], [ADDRESS], email: [GRIEVANCE EMAIL]. We aim to acknowledge complaints within [48 hours] and resolve them within [30] days. General questions: [EMAIL].

We may update this policy. The date at the top shows the latest version.